{"xsrfToken":"7cc7612f0a96111c7d43359492be04bee3e66243_lout","branding":{"id":"10","key":"sfs","name":"Salesforce","portalBaseUrl":"/servicedesk/customer/portal/10"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/adfac325-3695-4c58-9c48-d9a4e0e21e0c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMTZiNDZjZS03ZDYxLTRjYzEtYTEyZS1mYjRlNWE2NzEzYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFkZmFjMzI1LTM2OTUtNGM1OC05YzQ4LWQ5YTRlMGUyMWUwYyI6WyJyZWFkIl19LCJleHAiOjE2OTUzMjQ3MDQsIm5iZiI6MTY5NTMyNDEwNH0.lRZ2UVdv_MwXKn9mzxgb69YbZOFDGJnTlEl0fYch74U&client=f16b46ce-7d61-4cc1-a12e-fb4e5a6713af&mode=fit","logoId":"adfac325-3695-4c58-9c48-d9a4e0e21e0c","isLogoAvailable":true,"helpCenterTitle":"Welcome to our Help Center","sharedPortalName":"AFS Digital Support","userInitialAnnouncementMessageWiki":"<p>Please note that this page is for support to digital tools used by AFS staff and volunteers only.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to our Help Center","sharedPortalName":"AFS Digital Support","announcementMessage":"Please note that this page is for support to digital tools used by AFS staff and volunteers only.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#a02fac","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fc1700d5-753d-46ce-a06c-3a7760466c35/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMTZiNDZjZS03ZDYxLTRjYzEtYTEyZS1mYjRlNWE2NzEzYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZjMTcwMGQ1LTc1M2QtNDZjZS1hMDZjLTNhNzc2MDQ2NmMzNSI6WyJyZWFkIl19LCJleHAiOjE2OTUzMjQ3MDQsIm5iZiI6MTY5NTMyNDEwNH0.NEyO0a2kUw7iV_YePxBCc1ePJIFkZ49nSDoaJT-qMJs&client=f16b46ce-7d61-4cc1-a12e-fb4e5a6713af&height=300&mode=fit","bannerMediaApiFileId":"fc1700d5-753d-46ce-a06c-3a7760466c35","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"10","key":"sfs","projectId":10026,"serviceDeskId":10,"name":"Salesforce","description":"<p>Welcome! You can review the FAQs and raise a support request related to Salesforce from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","onlyPortal":false,"reqTypes":[{"id":"94","name":"Bug or problem","descriptionHtml":"","callToAction":"Bug or problem","introHtml":"<p>Choose this if you are experiencing issues with SF Community (AFS Application), SF Salescloud (CRM for staff), Pardot (Marketing automation, e-mail notifications)</p>","icon":10476,"iconUrl":"https://afsint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[17],"key":""},{"id":"93","name":"Change request","descriptionHtml":"","callToAction":"Change request","introHtml":"<p>Choose this if you need help to change configurations, settings, automation rules or anything else related to existing functionality that you cannot/don't know how to edit yourself.</p>","icon":10472,"iconUrl":"https://afsint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[17],"key":""},{"id":"96","name":"Global LInk Integration Issue","descriptionHtml":"","callToAction":"Global LInk Integration Issue","introHtml":"<p>Choose this if you have questions or issues related to the integration between Salesforce and AFS Global, transfer of applications to hosting Partners, etc.</p>","icon":10477,"iconUrl":"https://afsint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[17],"key":""},{"id":"92","name":"I have an idea! ","descriptionHtml":"","callToAction":"I have an idea! ","introHtml":"<p>Choose this if you have a good idea—large or small—that would improve applicant’s journey, or help you in your day-to day!</p>","icon":10498,"iconUrl":"https://afsint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[17],"key":""},{"id":"95","name":"Salesforce Licence/Access ","descriptionHtml":"","callToAction":"Salesforce Licence/Access ","introHtml":"<p>Choose this if you need to activate, remove or experience issues with Salesforce licenses or access.</p>","icon":10481,"iconUrl":"https://afsint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[17],"key":""},{"id":"107","name":"Support with Leads","descriptionHtml":"","callToAction":"Support with Leads","introHtml":"<p>Use this item if you need anything related to Lead Management.</p>","icon":10496,"iconUrl":"https://afsint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[17],"key":""},{"id":"91","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"","icon":10492,"iconUrl":"https://afsint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"General"}],"orderMapping":{"17":[107,94,93,96,95,92]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c3ff0cdc-09a3-37df-bd2b-bb5185e57e02","appLinkName":"System Confluence","appLinkUrl":"https://afsint.atlassian.net/wiki","spaceKey":"SKB","spaceName":"Salesforce Knowledge Base","spaceUrl":"https://afsint.atlassian.net/wiki/spaces/SKB","isServer":false},"labels":[],"projectKey":"SFS","serviceDeskId":10,"kbLinkDomainURLs":["https://afsint.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SFS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"AFS Digital Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://afsint.atlassian.net/wiki","kbLinkDomainURLs":["https://afsint.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/10?xdm_e=https%3A%2F%2Fafsint.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJkMzYyN2U2N2U4ZmZlMzI2OWM1ZGE2Y2VhODA5OGU4N2ZiODNmYjcwOTc1ZDZiNjIyYmU1ZjJjNTYyMzU3YWU5IiwiaXNzIjoiNGY3ZGYxMjgtZGY1NS0zNTM0LWI1ZmUtZDg1MTg5NmVmZmU2IiwiY29udGV4dCI6e30sImV4cCI6MTY5NTMyNTAwNCwiaWF0IjoxNjk1MzI0MTA0fQ.ISnHXYxbPQID7rPhgQ0JWR7fUviSsFk2EbQ6A-_Jg1c\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjRmN2RmMTI4LWRmNTUtMzUzNC1iNWZlLWQ4NTE4OTZlZmZlNiIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlNGUyIsImlkIjoiMTAwMjYifX19LCJleHAiOjE2OTUzMjUwMDQsImlhdCI6MTY5NTMyNDEwNH0.f_Htb6BMH9OjxXPGkmSRvkZtj5ajV89--2JFb-893xs\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SFS\\\",\\\"id\\\":\\\"10026\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SFS\\\",\\\"project.id\\\":\\\"10026\\\",\\\"servicedesk.serviceDeskId\\\":\\\"10\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://afsint.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=afsint","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7cc7612f0a96111c7d43359492be04bee3e66243_lout","baseUrl":"https://afsint.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://afsint.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f16b46ce-7d61-4cc1-a12e-fb4e5a6713af","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":true,"requestIntroEnabled":true}